Completed -
The scheduled maintenance has been completed.
Aug 28, 08:17 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 07:25 UTC
Scheduled -
On 28/08/2026, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Aug 28, 07:23 UTC
We can confirm that as of 00:50 UTC, the external issue that was affecting partially the payment processing, is now resolved. After thorough investigation, we identified that the slow response times were caused by intermittent timeouts from our external card processor. We are actively following up with them to receive the root cause for the slow response times. All affected services are now fully operational.
We appreciate your understanding, and please accept our apologies for any inconvenience caused.
Should you have any questions or require further assistance, please do not hesitate to contact our Tech Support team at tech-support@emerchantpay.com.
Kind Regards, Emerchantpay Tech Support team
Aug 27, 01:58 UTC
Investigating -
Dear partner,
Please be advised that a temporary external network issue was identified around 00:23 UTC with one of our card processors.
Our detailed analysis has shown abnormal behaviour of one of our external providers, which was affecting partially the payment processing.
Please accept our apologies for any inconvenience caused.
Kind regards, Emerchantpay Tech Support team
Aug 27, 01:57 UTC
Completed -
The scheduled maintenance has been completed. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Aug 21, 14:07 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 13:11 UTC
Scheduled -
On 2026-08-21, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Aug 21, 13:10 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 09:11 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 08:15 UTC
Scheduled -
On 2026-08-20, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Aug 20, 07:19 UTC