emerchantpay

All Systems Operational

About This Site

Status page for emerchantpay, global leader for international online payment processing gateway services

Uptime over the past 90 days. View historical uptime.
emerchantpay.com ? Operational
90 days ago
100.0 % uptime
Today
FTP server ? Operational
90 days ago
100.0 % uptime
Today
STAGING ? Operational
90 days ago
100.0 % uptime
Today
Genesis - admin console (STAGING) ? Operational
Genesis - merchant console (STAGING) ? Operational
Genesis - web payment form (STAGING) ? Operational
Genesis - API (STAGING) ? Operational
Tokenization Vault (STAGING) Operational
KYC Service (STAGING) Operational
Onboarder (STAGING) Operational
Smart Router (STAGING) ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION ? Operational
90 days ago
100.0 % uptime
Today
Genesis - admin console (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Genesis - merchant console (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Genesis - web payment form (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Genesis - API (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Tokenization Vault (PRODUCTION) Operational
KYC Service (PRODUCTION) Operational
Onboarder (PRODUCTION) Operational
Smart Router (PRODUCTION) ? Operational
90 days ago
100.0 % uptime
Today
Docs.emerchantpay.com ? Operational
90 days ago
100.0 % uptime
Today
Partner Resource Centre Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 29, 2025

No incidents reported today.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
Genesis Gateway Platform Release - 26-03-2025
Completed - The scheduled maintenance has been completed.
Mar 26, 09:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 08:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 26, 08:26 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 26, 08:25 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Mar 26, 08:24 UTC
Mar 25, 2025
emerchantpay - Temporary 3DS network issue 24/03/2025
Resolved - This incident has been resolved.
Mar 25, 11:32 UTC
Investigating - Dear Valued Partner,

We have identified a partial disruption affecting 3DSv2 authentication of transactions processing with Mastercard and VISA.

We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions.
Please accept our apologies for the caused inconvenience.

Kind regards,
Technical Support Team
Mar 24, 15:49 UTC
Mar 24, 2025
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
Genesis Gateway Platform Release - 20-03-2025
Completed - The scheduled maintenance has been completed.
Mar 20, 12:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 12:06 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Mar 20, 12:05 UTC
Mar 19, 2025

No incidents reported.

Mar 18, 2025
Genesis Gateway Platform Release - 13-03-2025
Completed - The scheduled maintenance has been completed.
Mar 18, 15:11 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 13, 15:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 14:45 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Mar 13, 14:42 UTC
Genesis Gateway Platform Release - 18-03-2025
Completed - The scheduled maintenance has been completed.
Mar 18, 15:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 14:43 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 18, 14:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 14:40 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 18, 14:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 14:20 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Mar 18, 14:18 UTC
Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage