emerchantpay
Genesis Gateway Platform Release - 21-11-2024
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 2024 - 09:32 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Nov 21, 2024 09:32-10:32 UTC

About This Site

Status page for emerchantpay, global leader for international online payment processing gateway services

Uptime over the past 90 days. View historical uptime.
emerchantpay.com ? Operational
90 days ago
100.0 % uptime
Today
FTP server ? Operational
90 days ago
100.0 % uptime
Today
STAGING ? Operational
90 days ago
100.0 % uptime
Today
Genesis - admin console (STAGING) ? Operational
Genesis - merchant console (STAGING) ? Operational
Genesis - web payment form (STAGING) ? Operational
Genesis - API (STAGING) ? Operational
Tokenization Vault (STAGING) Operational
KYC Service (STAGING) Operational
Onboarder (STAGING) Operational
Smart Router (STAGING) ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION ? Under Maintenance
90 days ago
99.95 % uptime
Today
Genesis - admin console (PRODUCTION) ? Under Maintenance
90 days ago
100.0 % uptime
Today
Genesis - merchant console (PRODUCTION) ? Under Maintenance
90 days ago
100.0 % uptime
Today
Genesis - web payment form (PRODUCTION) ? Under Maintenance
90 days ago
99.89 % uptime
Today
Genesis - API (PRODUCTION) ? Under Maintenance
90 days ago
99.89 % uptime
Today
Tokenization Vault (PRODUCTION) Operational
KYC Service (PRODUCTION) Operational
Onboarder (PRODUCTION) Operational
Smart Router (PRODUCTION) ? Under Maintenance
90 days ago
100.0 % uptime
Today
Docs.emerchantpay.com ? Operational
90 days ago
100.0 % uptime
Today
Partner Resource Centre Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Genesis API (PRODUCTION) - response time
Fetching
Genesis - web payment form (PRODUCTION) - response time
Fetching
Genesis - merchant console (PRODUCTION) - response time
Fetching
Genesis - admin console (PRODUCTION) - response time
Fetching
Genesis - API (STAGING) - response time
Fetching
Genesis - web payment form (STAGING) - response time
Fetching
Genesis - merchant console (STAGING) - response time
Fetching
Genesis - admin console (STAGING) - response time
Fetching
Past Incidents
Nov 21, 2024

Unresolved incident: Genesis Gateway Platform Release - 21-11-2024.

Nov 20, 2024
Genesis Gateway Platform Release - 20-11-2024
Completed - The scheduled maintenance has been completed.
Nov 20, 15:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 14:49 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Nov 20, 14:48 UTC
Nov 19, 2024

No incidents reported.

Nov 18, 2024
Genesis Gateway Platform Release - 18-11-2024
Completed - The scheduled maintenance has been completed.
Nov 18, 15:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 14:36 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Nov 18, 14:35 UTC
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Genesis Gateway Platform Release - 15-11-2024
Completed - The scheduled maintenance has been completed.
Nov 15, 14:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 13:10 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Nov 15, 13:06 UTC
Nov 14, 2024

No incidents reported.

Nov 13, 2024
Genesis Gateway Platform Release - 13-11-2024
Completed - The scheduled maintenance has been completed.
Nov 13, 14:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 13:57 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Nov 13, 13:56 UTC
Genesis Gateway Platform Release - 13-11-2024
Completed - The scheduled maintenance has been completed.
Nov 13, 09:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 08:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 08:22 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Nov 13, 08:20 UTC
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Genesis Gateway Platform Release - 07-11-2024
Completed - The scheduled maintenance has been completed.
Nov 7, 19:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 18:11 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Nov 7, 18:10 UTC
Genesis Gateway Platform Release - 07-11-2024
Completed - The scheduled maintenance has been completed.
Nov 7, 15:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 13:55 UTC
Scheduled - For details on this release, please contact our technical support team at Tech-Support@emerchantpay.com

No interruptions in the processing are anticipated, but if you notice any issues, please let us know at our support email listed above.

Please accept our apologies for any inconveniences caused.
Nov 7, 13:54 UTC
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