All Systems Operational

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Status page for emerchantpay, global leader for international online payment processing gateway services

Uptime over the past 90 days. View historical uptime.
emerchantpay.com Operational
FTP server Operational
STAGING Operational
Genesis - admin console (STAGING) Operational
Genesis - merchant console (STAGING) Operational
Genesis - web payment form (STAGING) Operational
Genesis - API (STAGING) Operational
Tokenization Vault (STAGING) Operational
KYC Service (STAGING) Operational
Onboarder (STAGING) Operational
Smart Router (STAGING) Operational
PRODUCTION Operational
Genesis - admin console (PRODUCTION) Operational
Genesis - merchant console (PRODUCTION) Operational
Genesis - web payment form (PRODUCTION) Operational
Genesis - API (PRODUCTION) Operational
Tokenization Vault (PRODUCTION) Operational
KYC Service (PRODUCTION) Operational
Onboarder (PRODUCTION) Operational
Smart Router (PRODUCTION) Operational
Payee (PRODUCTION) Operational
Billing API (PRODUCTION) Operational
Docs.emerchantpay.com Operational
Partner Resource Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 3, 2026

No incidents reported today.

Oct 2, 2026

Gateway Platform Release
Completed - The scheduled maintenance has been completed.
Oct 2, 15:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 14:41 UTC
Scheduled - On 2026-10-02, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Oct 2, 14:38 UTC
Partial Service degradation – Resolved
Resolved - We confirm that the issue resulting in the partial degradation of the transaction processing performance is now resolved.
Oct 2, 10:56 UTC
Investigating - We have identified an issue resulting in the partial degradation of the transaction processing performance.

Our teams actively worked to resolve the issue.

Incident start: 2026-10-01 22:35:48.763 UTC
Incident resolved: 2026-10-01 23:26:18.649 UTC
Oct 2, 00:14 UTC

Oct 1, 2026

Gateway Platform Release
Completed - The scheduled maintenance has been completed.
Oct 1, 16:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 15:14 UTC
Scheduled - On 2026-10-01, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Oct 1, 15:12 UTC

Sep 30, 2026

Gateway Platform Release
Completed - The scheduled maintenance has been completed.
Sep 30, 17:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 16:15 UTC
Scheduled - On 2026-09-30, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Sep 30, 16:14 UTC
Gateway Platform Release
Completed - The scheduled maintenance has been completed. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Sep 30, 11:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 08:59 UTC
Scheduled - On 2026-09-30, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Sep 30, 08:57 UTC

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

Gateway Platform Release
Completed - The scheduled maintenance has been completed. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Sep 24, 14:03 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 24, 14:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 12:44 UTC
Scheduled - On 24.Sept.2026 we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.
Sep 24, 12:43 UTC

Sep 23, 2026

Emerchantpay - Genesis Gateway - Temporary SEPA service disruption
Resolved - Dear partner,

Please be advised that the temporary SEPA service disruption is now resolved.
Incident resolved, and transaction processing is back to normal.

Kind Regards,
Emerchantpay Tech Support team
Sep 23, 13:02 UTC
Investigating - Dear partner,

Please be advised that a temporary external processing issue was identified at 08:40 UTC.

Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions.

We appreciate your understanding, and please accept our apologies for any inconvenience caused.

Kind Regards,
Emerchantpay Tech Support team
Sep 1, 10:45 UTC
Emerchantpay - Genesis Gateway - Temporary SEPA service disruption
Resolved - Dear partner,

Please be advised that the temporary SEPA service disruption is now resolved.
Incident resolved, and transaction processing is back to normal.

Kind Regards,
Emerchantpay Tech Support team
Sep 23, 13:01 UTC
Investigating - Dear partner,

Please be advised that a temporary external processing issue was identified at Sep 23 2026 04:51 UTC.

Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions.

We appreciate your understanding, and please accept our apologies for any inconvenience caused.

Kind Regards,
Emerchantpay Tech Support team
Sep 23, 09:21 UTC

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

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